Frequently Asked Questions

We provide property maintenance services across East London, with a strong focus on tenanted residential properties, large apartment blocks, and mixed-use developments.

Yes, supporting overseas and non-resident landlords is one of our key strengths. We act as your reliable local representative, managing tenant communication, arranging access, liaising with neighbours and building management, and providing clear updates with photos and reports.

Yes, we specialize in working with tenanted properties. We have extensive experience managing maintenance and repairs while properties are occupied, ensuring minimal disruption to tenants. We coordinate access, communicate directly with tenants, and work around their schedules to complete necessary work efficiently.

We provide comprehensive property maintenance services including general repairs and routine maintenance, plumbing services (leak detection, water damage resolution), electrical and safety compliance (EICR, fire alarms), heating and hot water system repairs, insurance claim support and remedial works, and energy certification coordination (EPC).

Yes, we specialize in plumbing services including leak detection, water damage resolution, and all plumbing-related repairs. We respond quickly to urgent plumbing issues, often same-day for emergencies, to minimize damage to your property and disruption to tenants.

Yes, we provide full support for insurance-related repairs. We assist with insurance claims, including damage assessment and claim documentation, and carry out approved remedial works to restore your property quickly and efficiently according to insurance requirements.

Yes, we provide comprehensive electrical and safety compliance services including EICR (Electrical Installation Condition Reports), fire alarm system installation and maintenance, safety compliance checks, and EPC (Energy Performance Certificate) coordination. We ensure your properties meet all regulatory requirements.

We pride ourselves on fast response times. For urgent issues such as plumbing leaks and heating failures, we aim to respond within 24 hours and often same-day for emergencies. Routine maintenance is scheduled at your convenience, and we work efficiently to minimize disruption.

Yes, we work directly with both tenants and managing agents. We manage all tenant communication on your behalf, including arranging access, coordinating with tenants around their schedules, and liaising with building management and neighbours. We also work closely with letting agents to ensure seamless service delivery.